1. Service Provider and Scope
Welcome to gptvip.com.cn. The Website uses GPTVIPPRO as its public service name and provides consultations, activation or renewal assistance, order inquiries and related after-sales support for memberships such as ChatGPT Plus and Pro. Our customer support WeChat ID is GPTVIPPRO. You can view and copy it through “WeChat Support” in the bottom-right corner of the page.
These terms apply to your use of the Website and services confirmed through it. For a specific transaction, the plan description and the order details, price, service method, estimated timing and after-sales arrangements confirmed between you and customer support together form the basis of the transaction. Read and confirm the information relevant to your order before paying. Merely browsing the Website does not create a payment obligation.
The Website is an independent third-party service, not an official OpenAI website. It does not represent OpenAI, and displaying related names, trademarks or plan information does not give it official agency or authorized status. Third-party products such as ChatGPT are operated by their respective providers. Their use is also subject to the applicable Terms of Use and rules concerning accounts, regions, payments and use.
2. Services and Confirmation Before Purchase
The homepage displays plans and ways to contact us. Plan buttons currently direct you to consult customer support. Unless a page expressly provides a corresponding process and that process is completed, browsing, signing in or opening a support window must not be treated as placing an order, making a payment or activating a membership.
Before paying, confirm and retain the following information with customer support:
- The specific product, plan tier, service period, and whether the service is a new activation, renewal or upgrade.
- Required account status, existing membership period and other conditions, and a lawful, feasible method of providing the service.
- The total amount payable, currency, any separately agreed fees and the actual payment recipient.
- Estimated processing time, completion criteria, what happens if the service cannot be provided, and the after-sales support channel.
- If you need an invoice, the issuing entity, item description, amount and required information.
Plan benefits and availability shown on the Website may change as third-party products change. We must explain the service being sold before the transaction, and must not replace explicit commitments with vague descriptions. Plan names, usage allowances and features must correspond to the actual product covered by the order.
We do not promise or guarantee ways to bypass third-party account restrictions, regional restrictions, identity verification or risk controls. We do not sell or rent third-party accounts or provide shared login credentials.
3. Website Accounts and Account Security
You can browse public pages without registering. Features such as viewing orders associated with a Website account may require sign-in. When registering, provide an accessible email address and an accurate, appropriate name or nickname. Do not impersonate others or use information without authorization.
Keep your Website password and signed-in session secure. If you notice an unusual login, a mistaken action or a suspected account compromise, contact support promptly. We will assist based on verified circumstances, and will not automatically treat unverified actions by a third party as authorized by you.
When discussing a membership service, do not send customer support passwords, verification codes, recovery codes, cookies or session tokens for ChatGPT, Google, email or other third-party accounts. Ensure that the account used for the service belongs to you or that you have lawful authorization. Necessary account information may be used only within the scope of the service.
A Website account manages services on this Website; it is not your ChatGPT account. We do not promise features that are not expressly provided on the page, such as automatically merging guest orders or synchronizing third-party account content.
4. Prices, Payments, Renewals and Invoices
Prices displayed on the homepage may be adjusted by the Website. “Per month from” means the starting monthly price among the displayed tiers. Refer to the corresponding plan and confirmed order for the specific tier. If a price is blank or shown as “Contact for a quote,” confirm the quote before paying.
An order that has been confirmed and paid for will not be unilaterally increased in price or reduced in agreed service because the Website changes its prices later. We must promptly explain an obvious displayed pricing error and discuss a resolution with you. If agreement cannot be reached on the corrected information, cancellation and the corresponding refund must be handled. A pricing error is not grounds for retaining payment for a service that has not been provided.
Pay only through a payment channel confirmed by Website support, and retain your order or transaction evidence. Payment status must be checked against actual receipt of funds; a screenshot alone does not establish receipt. Website support does not require you to provide a bank card password, security code or payment verification code.
Before a renewal or upgrade, confirm the current plan, validity period, fees and any potential effects again. A consultation or one-time purchase does not authorize indefinite automatic renewals or charges. If a service does involve automatic renewal, the billing period, amount and cancellation method must be prominently explained before you accept it, and authorization and reminders must be provided as required by law.
If you need an invoice, tell support before ordering and check the actual seller or service provider and its invoicing arrangements. We must provide the corresponding transaction evidence or invoice as required by applicable law. General statements on this page do not exclude a consumer’s statutory right to an invoice. Do not request an invoice title, item description or amount that does not reflect the actual transaction.
5. Processing, Delivery and Verification
We process orders using the confirmed method and estimated timing. Account conditions, the status of third-party systems or other practical issues may affect progress. If an important issue affects fulfillment, we must explain the reason and confirm arrangements with you to continue, adjust the proposed service or cancel the order.
Completion criteria must match the order, such as the agreed membership status or period appearing in the relevant account. Check the result promptly after receiving notice of completion. If the membership has not appeared, the tier is incorrect, the period is wrong, you have been charged twice or another issue arises, provide customer support with the order number, necessary screenshots and a description. Not reporting an issue immediately does not automatically waive your rights concerning a defect in the service.
Without your consent, we will not treat a replacement account, shorter period, lower tier or another materially different service as fulfillment of the original order.
6. Cancellation, Refunds and After-Sales Support
Refunds are handled according to actual processing progress, the parties’ agreement, whether the service meets the commitments made and applicable law. There is no blanket “no refunds once paid” rule.
- Processing has not started: You can ask support to cancel. We will check whether any genuine, reasonable costs agreed in advance have been incurred, handle refundable amounts as required by law and not add cancellation fees without agreement.
- The service cannot be provided or was not provided as agreed: We will confirm an arrangement with you to complete or correct the service, or issue a refund. Legally required refunds will not be delayed indefinitely because of third-party causes or internal procedures.
- The service has been partly or fully completed: We will assess what has been fulfilled, whether there are defects, whether the service can be reversed and the applicable law. Any partial refund calculation must be explained; deductions will not be arbitrary.
- Activation on the wrong account, duplicate payments or an incorrect amount: Provide transaction details as soon as possible. We will identify the cause, check the records and discuss a resolution. If any part cannot be reversed, the actual circumstances and basis for responsibility must be explained.
For a request, provide your Website account or order number, payment time, amount, necessary payment evidence and the outcome you seek. If the request is verified as eligible for a refund, we will explain the amount, method and estimated processing time. The time for funds to arrive may depend on the actual payment channel.
Where the law permits a category of transaction to exclude a no-reason return or cancellation right, this must be prominently explained before purchase and any applicable confirmation procedure completed. These terms alone do not create a blanket exclusion. This section does not reduce your statutory rights concerning services that do not meet the agreement, misleading promotion or other unlawful conduct.
7. Proper Use and Prohibited Conduct
Use the Website and related third-party products lawfully. Do not use the services for fraud, account theft, unauthorized payment card use, infringement of privacy or intellectual property rights, or other unlawful acts. Do not attack or disrupt the Website, falsify orders or transaction evidence, or use automation to abuse sign-in, payment or other interfaces.
If suspected misconduct or a security risk arises, we may take proportionate measures to verify, restrict or suspend activity. Where legally permitted and practicable, we will explain the reason and how to appeal. These measures do not remove our obligations to address fees already received, unfinished services or responsibilities imposed by law.
8. Third-Party Services and Responsibility
Providers such as OpenAI operate their own products and may change features, plans, usage rules or availability. We cannot guarantee uninterrupted third-party service, accounts that are never restricted or features that will never change. We remain responsible for the specific service commitments and obligations of this Website, and do not automatically transfer every consequence of third-party changes to users.
If network failures, force majeure or similar circumstances prevent fulfillment as agreed, the parties must communicate promptly, take reasonable steps to reduce losses and handle remaining services and fees according to the actual impact, each party’s responsibility and applicable law.
The Website does not make a blanket exclusion of liability for intentional misconduct, gross negligence or personal injury, or of consumers’ statutory rights. Responsibility and the scope of compensation are determined by the actual facts, valid agreements and applicable law.
9. Personal Information and Intellectual Property
See the Privacy Policy for how the Website handles account, order and support information, and how to request access, correction, deletion or account closure. Provide only the information necessary for the service and after-sales support, and ensure that you have the right to provide it.
Lawful rights in the Website’s name, interface and content belong to their respective rights holders. OpenAI, ChatGPT and other third-party names and marks belong to their respective rights holders. References and explanations on the Website do not indicate official endorsement. Submitting images, feedback or information does not automatically transfer all intellectual property rights in that material.
10. Service Changes and Account Closure
We may adjust Website features or service arrangements. Material changes affecting confirmed orders must be resolved through communication with you. Updating a webpage alone cannot change an already effective transaction agreement.
You can ask support to close your Website account. Before closure, both parties must appropriately address unfinished orders, refunds, after-sales matters and transaction records that must be retained by law. If we stop providing the relevant services, we must fulfill applicable legal obligations concerning notice, follow-up arrangements and fees.
11. Dispute Resolution
If a dispute arises, first contact GPTVIPPRO on WeChat with your order details, the issue and the outcome you seek. We will verify the information and discuss a resolution with you. You also have the right, as provided by law, to complain to consumer organizations or relevant authorities, request mediation, and bring proceedings before a people’s court with jurisdiction.
The law applicable to a transaction and jurisdiction over disputes are determined by applicable law. These terms do not force you to accept arbitration that has not been separately and validly agreed, or deprive consumers of statutory rights to litigation, complaints or other remedies.
12. Updates to These Terms
The date at the top of this page is the date of this update. Material changes will be brought to your attention in an appropriate way. Confirmed transactions will generally continue to be governed by the valid agreement in effect when the transaction was formed, unless the law requires otherwise or the parties enter into a different valid agreement.
If a provision is found invalid, the remaining valid provisions remain effective. The affected matters must be handled according to applicable law and principles of fairness.